Refund Policy
We hope you love everything you get from Joyful Festivity but we understand mistakes happen! If you receive a product that you are not fully satisfied with we would love to make it right, whether with a product exchange or a full refund.
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Damages
We have a 2 week return policy, which means you have 2 weeks from when your order arrives to inspect the product for damages. Please contact us as soon a possible so we can asses the issue and make it right.
You will also need to show proof of purchase when trying t0 make a return or exchange.
Sale Items
Sadly, we do not accept returns on sale items.
Refunds
Once we look over your return request we will let you know if it was approved or not. If approved we will refund you on your original payment method. It can take some time for your bank or credit card company to process and post your return.
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